Terms and Conditions

GENERAL DISCLAIMER – T&C'S

By using this site, you have unconditionally accepted the terms and conditions of use as given here and/or elsewhere on the site. You have also consented to our use of cookies per the terms and conditions mentioned on this website.

Hereby, you assume the sole risk of using or relying on this website's information, products, and services. Graviss Foods Pvt Ltd (hereinafter referred to as "GFPL") makes no representations about the suitability, completeness, timeliness, reliability, or accuracy of the information, products, and described or contained in this site for any purpose, all information, products and services are provided on this website for any purpose, all information, products and services are provided "as is" without warranty of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

While GFPL endeavors to provide the most accurate, up-to-date information on the products and services, however, the website may contain inaccuracies, typographical errors, or outdated information. Moreover, GFPL reserves the right to make modifications or changes to this website or the information on products and services described in this website at any time without any prior notice to the website user. GFPL shall not be responsible for any typographical or pricing errors on this website; GFPL reserves the right to modify or cancel orders anytime, including but not limited to the orders that contain incorrect prices or product descriptions, orders in which GFPL believes the customer has violated applicable laws and orders that GFPL believes are harmful to GFPL or its vendors/suppliers/affiliates. GFPL reserves the right to modify/limit the number of items purchased or orders placed through this website.

All content on this website, including logos, graphics, text, and design, is either owned by GFPL and/or its affiliates or used under license by GFPL and/or its affiliates. No part of the content shall be copied, downloaded, transmitted, or published without prior written permission of GFPL.

GFPL may modify the terms and conditions ("Terms") of the Service at any time without prior notice, and the revised version shall apply to the user. If you do not agree to the revised terms, you should immediately cease using this website. By continuing to use this website, you accept the revised terms and conditions on this website.

All pictures shown are for illustration purposes only. Actual products may vary due to product enhancement.

PRIVACY POLICY

Welcome to Baskin Robbins! We recognize that privacy is important and are committed to safeguarding the privacy of our website users!!

This website is owned by Graviss Foods Pvt. Ltd. This privacy policy is designed to inform you about our practices regarding the collection, use, and disclosure of information, including personal information, that you may provide via this website. Please ensure that you read this entire policy before using or submitting any information to this site.

CONSENT

By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this website, you consent to collecting, using, and disclosing the information as per this Privacy Policy.

INFORMATION COLLECTED

You can visit this website without revealing any information about yourself. However, our web servers collect the visitors' domain names, not the e-mail addresses.

Baskin Robbins may collect personal information from you, including your first and last name, address, telephone, and mobile number(s), email address(es), credit card details, and any other information as may be prompted on the website at the relevant time, when you knowingly provide us with this information. This will generally occur when you either:

Visit Online to place an order on our website.
Enter into a competition or promotion.
Participate in a survey.
Subscribe to our mailing list.
Register for the BR Rewards program.
Apply for a job.
Request information regarding our Franchise system.
Submit website feedback.

USE AND DISCLOSURE

We may use your personal information provided by you to:

To improve our products and your experience with us.
To improve the content of our website and to customize the website to your preferences.
To provide you with products or services that you request from us.
To contact you regarding products and services that may be of interest to you provided you have given us consent to do so, or you have previously requested a product or service from us, and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws.

Generally, we may use your personal information in the ways that you would expect, including but not limited to any of the following purposes:

To allow you to participate as a BR Rewards member.
To process any job application, you may submit.
To provide you with any promotion information you may request.
To process any online ordering.
To determine the number of visitors and conduct reviews of our websites.
To fulfill prizes, awards, and purchases
To respond to specific requests from visitors.
To keep you informed about any changes to our websites.
To conduct marketing research.

Note: If you wish to stop receiving promotional communications from us, please SMS UNSUB at 5757575 to unregister.

Here is further information on how we use your personal information when using our Internet ordering system. When using the Baskin Robbins Internet ordering system, additional information is collected when you order ice cream online. This information assists in the delivery to your door and in verifying your credit card payment. The Internet ordering system also stores information about your order to help you remember and re-order the same menu in the future.

THIRD-PARTY DISCLOSURE

Baskin Robbins may share statistics and personal information between themselves and the companies related to Baskin Robbins including our international associates. Personal information that you submit to Baskin Robbins may be disclosed to a third party, such as our suppliers' mailing houses, who are employed to provide some of our services such as to meet the purpose for which it was submitted. It will be done only:

If you have provided your express consent to share the information.
If Baskin Robbins is required or authorized by law to disclose the information.
If your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes.

ACCESS, ACCURACY AND SECURITY

Baskin Robbins will take reasonable steps to ensure that the personal information collected is accurate, complete, and up-to-date. You can access and request correction of any personal data concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us. Baskin Robbins will take reasonable steps to protect personal information from misuse, loss, and unauthorized access, modification, or disclosure.

SENSITIVE INFORMATION

Baskin Robbins will not collect, use, or disclose sensitive information except with your consent.

CLICKSTREAM DATA

Each time you visit the Baskin Robbins website, our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and moved to after your visit, the date and time of your visit; and your server's IP address. Baskin Robbins may collect this information for statistical purposes to determine how the website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. Baskin Robbins may use this information to evaluate and improve the Baskin Robbins websites.

COOKIES

A cookie is a piece of information that our web server may send to your machine when you visit the Baskin Robbins website. A Cookie helps us recognize you when you re-visit our sites and coordinate your access to different website pages. For example, once you have placed an order, you may be offered the opportunity to personalize your order so that the system remembers it for future use. A cookie will be set on your machine, enabling us to recognize your computer when you order your favorite ice cream next time. With most Internet Browsers, you can erase Cookies from your computer's hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our websites.

CHANGES

GFPL reserves the right to change this Privacy policy without informing any of its users. If there is a change in this Policy, the revised policy will be posted on this website, and you are advised to look into it every time you visit our website, especially before you provide any personally identifiable information.

TERMS AND CONDITIONS OF THE WEBSITE

GFPL website operations and, hence, website offers are active only in the following cities -

1) Mumbai
2) Pune
3) Bengaluru
4) Chennai
5) Hyderabad
6) Kolkata
7) Delhi NCR

TERMS AND CONDITIONS OF BASKIN ROBBINS DISCOUNT VOUCHER

BR Money 100

Offer valid on a minimum billing of ₹500
Offer valid only at issuing Baskin Robbins parlor.
Offer valid on only one bill per coupon.
Offer not valid on MRP products.
Offer cannot be clubbed with any other offer.
This discount coupon cannot be exchanged for cash.

BR Money 75

Offer valid on minimum billing of ₹375
Offer valid only at issuing Baskin Robbins parlor.
Offer valid on only one bill per coupon.
Offer not valid on MRP products.
Offer cannot be clubbed with any other offer.
This discount coupon cannot be exchanged for cash.

BR Money 50

Offer valid on a minimum billing of ₹250
Offer valid only at issuing Baskin Robbins parlor.
Offer valid on only one bill per coupon.
Offer not valid on MRP products.
Offer cannot be clubbed with any other offer.
This discount coupon cannot be exchanged for cash.

TERMS & CONDITIONS OF BASKIN ROBBINS AIRPORT VOUCHER

This voucher can only be redeemed at Baskin Robbins Parlour - Chhatrapati Shivaji Maharaj International Airport (Terminal 2 - Domestic).
Offer valid till 30th June 2024
Offer valid on minimum billing of ₹200
Offer valid on only one bill per coupon.
Offer not valid on MRP products.
Offer cannot be clubbed with any other offer.
This discount coupon cannot be exchanged for cash.

TERMS & CONDITIONS OF BASKIN ROBBINS CORPORATE VOUCHER

This voucher can be redeemed at any Baskin Robbins Parlour only in Delhi-NCR.
Offer valid on minimum billing of ₹200
Offer valid on only one bill per coupon.
Offer not valid on MRP products.
Offer cannot be clubbed with any other offer.
This discount coupon cannot be exchanged for cash.

TERMS & CONDITIONS FOR BASKIN ROBBINS SURVEY COMPLETION INR 200 VOUCHER

The coupon code is valid only for survey responders among our loyal customers.
This coupon code can be redeemed only at selected Baskin Robbins parlors in India.
Not valid at multiplexes, airports, shop-in-shops, and select food courts where payments are made using food court cash cards.
The coupon code is valid for only one bill per coupon.
This voucher is not valid on discounted items, merchandise, cakes, sticks, and pre-packed sundaes.
Not valid on MRP products.
The coupon code cannot be combined with any other offer.
This discount coupon cannot be exchanged for cash.
Redemption is valid only until 19th December 2024.
The coupon code is not valid for home delivery

TERMS & CONDITIONS FOR BASKIN ROBBINS SURVEY COMPLETION - INR 100 VOUCHER

The coupon code is valid only for survey responders among our loyal customers database.
This coupon code can be redeemed only at selected Baskin Robbins parlors in India.
Not valid at multiplexes, airports, shop-in-shops, and select food courts where payments are made using food court cash cards.
The coupon code is valid for only one bill per coupon.
This voucher is not valid on discounted items, merchandise, sticks, and pre-packed sundaes.
Not valid on MRP products. (Except for Ice Cream cakes)
The coupon code cannot be combined with any other offer.
This discount coupon cannot be exchanged for cash.
Redemption is valid only until 25th December 2024.
The coupon code is not valid for home delivery.

TERMS & CONDITIONS FOR IN-STORE GUESS THE FLAVOUR CONTEST

Win a Free Scoop*

Participate in the flavour master contest. Free scoop or assured discount vouchers await you!

04th January | 12pm-5pm

Participant must correctly identify all 5 flavours to be eligible for the reward.
Free scoop reward is limited to a small scoop size only.
On activity vouchers, GST will be extra as applicable.
Offer valid only at select parlours;

Mumbai: Azad Nagar, Santacruz, Sena Bhavan Dadar, Inorbit Mall Vashi, Warden Road
Goa: Kadamba Plateau
Kolkata: Park Street, South City, Salt Lake, Ranikuthi, Lake Road
Delhi NCR: Punjabi Bagh, PVR Saket, Street 76 Noida, GK-1, GK-2
Bengaluru: Doddanekundi, Residency Road, Indiranagar, Sulikunte, Nagasandra

Get 25% off on any small scoop

This voucher is valid only at issuing parlour.
This voucher is valid only on the date of issue.
Offer cannot be clubbed with any other offer.

TERMS & CONDITIONS FOR 31% OFF ON EVERY 31st

This offer is valid at Baskin Robbins parlours only.
The Offer is valid on 31st of January, March, May, July, August, October, December.
The offer is valid on minimum bill value of INR 500.
Offer valid till stocks last.
Multiplexes and Airport are not included.
The offer is not valid on home delivery.
The total bill cannot be paid by any kind of gift vouchers.
GST extra as applicable.
Offer is not valid on cakes and MRP products.
No two offers can be clubbed together.
Management has the right to change or withdraw the offer at any given time without prior notice.

TERMS & CONDITIONS FOR HOLI SPECIAL SUNDAE OFFER

20% Off on below mentioned Sundaes:
1. Gulab Jamun Sundae (Gulal Gulab)
2. Iranian Pista Kulfi Sundae (Pista & Pichkari)
3. Alphonso Mango Fruit Cream Sundae (Fruity Rang Barse)
4. Bavarian Blast Brownie Sundae (The Holi Brownie)
5. Lotus Biscoff Croissant Cone Sundae (Masti Croissant)
This offer is valid at Baskin Robbins parlours only.
Offer valid on 14th-16th March 2025
No two offers can be clubbed together.
GST extra as applicable.
Offer valid till stocks last
Multiplexes and Airport are not included.

TERMS & CONDITIONS FOR NATIONAL ICE CREAM DAY

· Offer valid on 27th March only

· Buy 2 scoops, get 1 free!

· Applicable on small, regular and double scoops

· Offer valid in parlours and on aggregator platforms

· No two offers can be clubbed together

· GST extra as applicable

· Offer valid till stocks last

· Multiplexes and Airports are not included

· Offer not valid on homepacks and prepacks

· Offer not valid on Baskinrobbinsindia.com

· Offer not applicable in below mentioned parlours:
Mumbai Airport 1
Mumbai Airport 2
NSCI, Mumbai
Breach Candy Club, Mumbai
R-City Inox, Mumbai
Nucleus Mall, Ranchi
Sonapur, Guwahati
Manyatha Tech Park, Bengaluru
VR Mall, Bengaluru
Embassy Golf Link Business Park, Bengaluru
Wipro, Sarjapur
SAP Labs, Bengaluru
GT World Mall, Bengaluru
VR Mall, Chennai
Marina Mall, Chennai
Embassy Splendid Tech Zone, Chennai
Jewar, Yamuna Expressway
Chandigarh International Airport

TERMS & CONDITIONS FOR MOTHER'S DAY PROMOTION

Offer valid on 10th-11th May 2025
Flat ₹150 Off On Celebration Ice Cream Cakes
Offer valid in parlours only
Offer applicable only on round cakes
Offer not valid on Ice Cream Roll Cakes & Anytime Cakes
Offer also valid on 1kg variants of Celebration Ice Cream Cakes - Chocolate Truffle & Black Forest
Offer valid till stocks last
No two offers can be clubbed together
Multiplexes and Airports are not included
Offer not valid on Baskinrobbinsindia.com

TERMS & CONDITIONS FOR HOMEPACK OFFER

Offer valid till 30^th May 2025
Upgrade 500ml to 700ml at just ₹50
Upgrade 700ml to 1 litre at just ₹75
Offer valid in parlours only
Offer applicable only on handscooped variants
Offer not applicable on factory sealed prepacks
Offer applicable on both Ice Creams & Gelatos
Offer valid till stocks last
GST extra as applicable
No two offers can be clubbed together
Multiplexes and Airports are not included
Offer not valid on Baskinrobbinsindia.com

TERMS & CONDITIONS FOR BASKING ROBBINS REWARDS PROGRAM

Overview:

Baskin Robbins Rewards Program is a visit and purchase-based program that rewards customers at regular intervals throughout their purchase journey, up to their 15^th visit. T&C apply

Register:

· Visit a Baskin Robbins parlour and buy your favorite products.

· Let our store staff sign you up for the program.

· Share your mobile number for registration.

· Share the OTP received on your mobile number during registration.

· And it’s done! You are now enrolled in the Baskin Robbins Rewards Program

Registrations can also be done through Baskin Robbins India’s Website. http://baskinrobbins-cep.getxeno.com/

If you are an existing customer, make sure to give your registered mobile number at the time of billing to ensure your purchase has been registered in the Baskin Robbins POS system

Rewards Program Structure:

· Visit 1 – Make a purchase with minimum bill value of 150 Excluding GST and enrol in the all-new rewards program by using mobile number

· Visit 2 – Welcome Offer: Get 1 Free small scoop (Any flavour of your choice) after making a purchase with minimum bill value of 150 Excluding GST. In case the customer opts for any add ons (cone, topping, etc.) the price of the add on will be charged separately.

· Visit 5 Reward: Free Double Scoop (2 single small scoops of any one flavour of your choice). In case the customer opts for any add ons (cone, topping, etc.) the price of the add on will be charged separately.

· Visit 10 Reward: Free Handscooped 500ml Family Pack

· Visit 15 Reward: Free 500gms Celebration Ice Cream Cake (max value Rs.915)

· The program is valid for one year from the date of the first purchase after the launch of this program or 15 purchases whichever happens earlier.

Rewards Redemption:

· Check the reward message – Ensure the validity of the reward.

· Visit a nearest BR parlour.

· Verification process – Staff will verify the reward and send an OTP on the registered number.

· Redeem the reward – Provide the OTP to staff member to claim the reward.

1. General Information

· Baskin Robbins India is a part of Graviss Foods Pvt Ltd.

· This program applies only to participating Baskin Robbins parlours and excludes: Multiplexes, Airports, select Malls, select Shop-in-shop stores, select food court parlours For a complete list of excluded stores, refer to the periodically updated list here .

2. Eligibility & Participation

· A purchase is counted when a transaction is successfully recorded against a registered mobile number in the Baskin Robbins parlour POS system.

· A visit is considered valid when a purchase is made with a minimum bill value of ₹150 (excluding GST).

· The program is valid for one year from the date of the first purchase or until 15 purchases, whichever occurs first.

· Daily Purchase Limit: A maximum of one purchase per day is counted, even if multiple transactions are made during the day from the same registered number across different stores.

· Purchases will be tracked only based on the specific registered mobile number used at the time of billing. Multiple registered numbers cannot be combined.

3. Rewards & Redemption

· OTP Verification is mandatory when claiming offer at 2^nd visit & Free reward at 5^th, 10^th & 15^th visit.

· No minimum bill value is required for redemption visits i.e 5^th, 10^th and 15^th visit.

· When a free reward is redeemed at visit 5, 10 and 15, it will be counted as a visit

· All rewards are valid for 30 days from the date of issuance and will not be extended. The validity period is clearly mentioned in each reward message.

· Free rewards cannot be exchanged for cash or vouchers and are non-transferable and non-exchangeable.

4. Ineligible Purchases

The following transactions will not be counted in the program records:

· Purchases made via online platforms (Swiggy, Zomato, Zepto, Instamart, Blinkit etc.).

· Purchases made on baskinrobbinsindia.com.

· Transactions made using Baskin Robbins Vouchers/ BR Money/ Coupons/ GYFTR/ Vouchergram/ MagicPin or any other gift cards, promotional value cards, or full-value discount cards.

· Cancelled or refunded transactions.

· Transactions where a 31% discount on 31^st of every month has been availed.

5. Additional Terms

· Purchases may take up to 24-48 hours to be recorded in the system.

· Baskin Robbins reserves the right to modify, suspend, or discontinue the program at any time without prior notice.

· Any fraudulent or suspicious activity may lead to immediate disqualification from the program at the sole discretion of Graviss Foods Pvt Ltd/Baskin Robbins India.

· The company’s decision on all matters related to the program shall be final and binding.

6. Jurisdiction

Any disputes arising out of or in connection with this Rewards Program shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

Privacy Notice

WHAT DATA DO WE COLLECT ABOUT YOU

1. Graviss Foods Pvt Ltd collects data for various purposes set out in this Privacy Notice.

2. This Data includes, without limitation, the following categories:

3. Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.

4. Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.

5. Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.

6. Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.

7. Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.

8. Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.

9. Your reviews, feedback and opinions about our products, programmes and services.

10. Loyalty programme information: your loyalty membership information, account details, profile or password details and any partner programme affiliation.

HOW WE COLLECT DATA

We collect Data in the following ways:

1. Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, kiosks). Please see the section titled “Data Shared by You” for more information.

2. Automatic Information We Collect: We use “cookies”, pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled “Data that is Collected Automatically” for more information.

3. Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Notice.

4. Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another Graviss Group Entity), to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.

5. Information Previously Provided to Graviss Group Entities: Where you have shared any information previously with any of the Graviss Group Entities and have consented to the further sharing of such information, such information will be shared with us by the Graviss Group Entities.

6. You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.

DATA SHARED BY YOU

GFPL may collect your Data in several ways from your use of our stores, website, mobile application or any other GFPL operated digital medium. For instance:

1. When you register with us to receive our products and/or services;

2. When you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application or digital medium.

3. When you complete surveys conducted by or for us;

4. When you elect to receive any communications (including promotional offers) from us;

5. From the information gathered by your visit to our stores, website or mobile application or digital medium;

DATA THAT IS COLLECTED AUTOMATICALLY

1. We automatically collect some information when you visit our website, use our mobile application or digital medium. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

2. Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. GFPL uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of our website or mobile application.

3. We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled “Cookies, Pixels and Similar Technologies”.

OUR USE OF DATA

Any or all the above Data may be required by us from time to time to provide information relating to GFPL and to work on the experience when using our website or mobile application or digital medium. Specifically, Data may be used by us for the following reasons:

1. Carry out our obligations arising from any contract entered into between you and us;

2. Provide products and/or services and communicate with you about products and/or services offered by us;

3. Enable Graviss Group Entities and Partners to offer their products and/or services and communicate with you about such products and/or services;

4. Processing, disclosing, transmitting, and/or sharing the data/information with Graviss Group Entities, and other third parties which have business or contractual dealings with us;

5. Provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website, mobile application and digital medium;

6. Operate, evaluate and improve our business, website, mobile application and digital medium;

7. Generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;

8. Provide privileges and benefits to you, marketing and promotional campaigns based on your profile;

9. In connection with loyalty programs owned and operated by us or by other Graviss Group Entities;

10. Communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services;

11. Enforce the terms of use of our website, mobile application and digital medium;

12. Protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and

13. serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

Where required under applicable law, we will only use your personal information with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

MINORS

Our website, mobile application and digital services do not offer products or services for use by minors. If you are under 18, you may use our website, mobile application and digital mediums only with the involvement of a parent or guardian.

SHARING OF DATA

We may share your Data with/ for:

1. Partners: We may make available to you services, products, or applications provided by Partners for use on or through our website, mobile application or digital medium. If you choose to use such service, customer information related to those transactions may be shared with such Partner. Such Partners will be required to respect the security of your Data and to treat it in accordance with this privacy policy and applicable law. Such Partners’ use your Data for the purposes of providing their own products or services to you. Their use of your Data is subject to their own privacy policies. For further information on how these Partners process your Data, please refer to their privacy policies.

2. Graviss Group Entities: We may make available to you products, services and /or applications of Graviss Group Entities, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests. Accordingly, we may share your Data with Graviss Group Entities. We may also share your Data with the Graviss Group Entities as is relevant for the purposes set out in Clause 7 above, and to facilitate the operation of our business. Their use of your Data is subject to their own privacy policies. For further information on how these Graviss Group Entities process your Data, please review their privacy policies.

3. Service Providers: We or other Graviss Group Entities may share your Data with Service Providers. Examples include storing and analysing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing. These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.

4. When GFPL acts as a Service Provider: We may process and share your Data with Graviss Group Entities and Partners when we act as a service provider to such Graviss Group Entities and Partners.

5. Protecting GFPL: We may release Data when we believe release is appropriate to comply with applicable law or legal process, enforce or apply the Terms of Use of our website, mobile application or digital medium and other agreements, protect GFPL against harm or financial loss, when we believe disclosure is necessary to protect individuals’ vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution. This does not include selling or otherwise disclosing personally identifiable information from users for commercial purposes in violation of this Privacy Notice.

a. Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transaction.

6. Third Parties: We may also share your Data with other third parties where:

a) You request or authorize us to do so;

b) We need to comply with applicable law or respond to valid legal process; or

c) We need to operate and maintain the security of our website, mobile application or digital medium, including to prevent or stop an attack on our computer systems or networks.

We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures.

Please note that Graviss Group Entities and Partners may have privacy practices that differ from those of GFPL. The use of your Data will be governed by their privacy statements when you provide Data on their websites.

KEEPING DATA SECURE

We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail.

RETENTION OF DATA

GFPL retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website, mobile application or digital medium, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

Even if we delete your Data, including on account of exercise of your right under Clause 12 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

YOUR RIGHTS AND CHOICES

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of GFPL as described in this Privacy Notice.

We may transfer Data we collect about you to recipients in India, where we are headquartered. India may not have the same Data Protection Laws as the country in which you initially provided the information. When we transfer your Data to India, we will protect that information as described in this Privacy Notice, as disclosed to you at the time of data collection or as described in our program-specific privacy notice.

Depending on which Data Protection Laws are applicable to you, you may have the right or choice to:

· Opt out of some collection or uses of your Data, including the use of cookies, pixels and similar technologies and the use of your Data for marketing purposes.

· Access your Data, rectify it, restrict or object to its processing, or request its deletion or anonymization.

· Change or edit information submitted to us.

· Receive the Data you provided to us to transmit it to another company.

· Withdraw any consent provided or alter your preferences.

· Where applicable, lodge a complaint with your supervisory authority.

· You may submit a request as described in the “How to Contact Us” section below. We will not charge you for any request. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

· Below, you will find additional privacy information that you may find important. Data Protection Laws, depending on your country, may include the following rights in relation to your Data:

1. Right to Confirmation and Access - the right to confirm our methods of processing and request

(i) copies of the information we hold about you at any time, or

(ii) that we modify, or update such information.

2. Right to Correction - the right to have your Data rectified if it is inaccurate or incomplete, upon providing supporting documentation.

3. Right to Restrict / Object to Our Use of your Data - the right to limit the way in which we can use it.

4. Right to Withdraw Consent – the right to withdraw your consent provided earlier.

5. Right to File Complaints – the right to raise complaints to a regulatory authority.

For information about managing your Data and promotional communications, please e-mail us at customercare@gbaskinrobbinsindia.com.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

WHERE WE STORE DATA

Data collected under this Privacy Notice is hosted on servers located in India.

PROCESSING YOUR DATA

We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law.

To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with Graviss Group Entities, Partners and Service Providers that we share your Data with. This ensures your Data is treated by such parties in a way that is consistent with applicable law.

COOKIES, PIXELS AND SIMILAR TECHNOLOGIES

Our website and mobile application may place and access certain Cookies on your device. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device. We also use pixels and similar technologies to analyse traffic on our website and mobile application to improve your experience of using them.

SEVERABILITY

If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.

CHANGES TO THIS PRIVACY NOTICE

Our business changes constantly and our Privacy Notice will change also. We may communicate periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application and you are deemed to have accepted the terms of the updated Privacy Notice on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

HOW TO CONTACT US

To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by e-mailing us at customercare@baskinrobbinsindia.com. You may contact us for information on Service Providers, Partners and Graviss Group Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.